Jobs in Corona, CA

About the role

We are looking for an IT Technical Account Manager who enjoys building relationships, staying organized, and helping clients get the most value from their IT partnership. This role is ideal for someone who is personable, proactive, and comfortable working with both technical teams and business stakeholders. You will be the primary point of contact for assigned clients and play a key role in client satisfaction, renewals, and identifying opportunities for additional services.

What you'll bring

• 2+ years' experience in account management, customer success, sales support, or client services
• Experience in managed IT services, IT consulting, or technology sales
• Solid understanding of IT services, cybersecurity, cloud, and compliance
• Strong communication and relationship building skills
• Highly organized with strong follow up and attention to detail
• Professional, reliable, and client focused
• Ability to work independently and as part of a team
• Comfortable working with small to mid-sized business clients
• Knowledge of the ITIL 4 Framework
• Experience working with CRM systems (HubSpot, Salesforce, etc)
• Experience working with Ticketing systems, Document Management, and RMM Tools (Autotask, Datto, IT Glue, etc.)
• Familiarity with HubSpot or other CRM platforms

Benefits