Jobs in El Paso, TX

About the role

Career Team is looking to hire a Participant Engagement Manager for our Borderplex workforce contract serving El Paso and far West Texas. The Participant Engagement Manager leads frontline service delivery across in-person, virtual, and community-based access points, serving to coordinate effective and efficient entry point to workforce services for job seekers across the six-county region. This role owns the quality and flow of the customer experience from first contact through referral, ensuring service standards, queue levels, response times, and WorkinTexas.com documentation remain accurate and compliant across all channels. The Participant Engagement Manager ensures referrals are confirmed and escalates when customers present barriers requiring immediate attention. This role requires concierge customer service,cultural fluency and clear communication in both English and Spanish to serve the Borderplex's predominantly bilingual communities. Work is performed under the supervision of the Regional Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location. Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors: Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

What you'll bring

• Bachelor’s degree or higher or an equivalent combination of education and experience
• 2+ years of experience in workforce development, case management, or a related customer-facing program,
• Demonstrated ability to manage workflow, prioritize competing demands, and keep a team on track
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Ability to work across all levels of management, staff, and external partners
• Strong computer proficiency in Microsoft Office suite and Google suite
• Ability to work in a dynamic team environment with excellent teamwork and interpersonal skills
• A demonstrated ability to thrive in a fast-paced environment while maintaining confidentiality and handling sensitive matters with tact and diplomacy
• Exceptional time management skills to meet deadlines and work under pressure to complete a high volume of work assignments with speed and accuracy
• Excellent verbal and written communication skills
• Bilingual proficiency in English and Spanish to serve the region’s predominantly bilingual customer base
• A Valid Driver’s License

Benefits