Techops Engineer -Mid Level
Farmington, Utah, United States Remote
$52,000–$85,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
We're looking for a hands-on Mid-Level TechOps Engineer to join our fully remote team and help us build, automate, and maintain the infrastructure that powers contact center technology for B2B clients across the country. If you can own a CI/CD pipeline end-to-end, feel at home in a cloud console, and care about getting the details right - we want to talk. What do we do? ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity. ACD is a B2B Contact Center Technology company building and operating the infrastructure that keeps modern contact centers running at scale. Our platform is cloud-native, security-first, and built by a fully distributed team spread across the United States. We move fast, document everything, and treat operational excellence as a core value - not an afterthought.
What you'll bring
- 1–4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a closely related field.
- Solid experience with CI/CD tooling - GitHub Actions, GitLab CI, Jenkins, or equivalent.
- Comfortable working with cloud platforms (AWS, Azure, or GCP)
- familiar with core services like compute, networking, storage, and IAM.
- Working knowledge of containerization (Docker) and basic orchestration concepts.
- Experience with scripting or automation (Bash, Python, or similar).
- Understanding of infrastructure-as-code principles
- some hands-on experience with Terraform or equivalent.
- Familiarity with security fundamentals - access controls, encryption, patching, and audit logging.
- Strong written communication skills
- you write documentation that teammates actually want to read.
- Ability to work independently in a fully remote, async-friendly environment.