Customer Experience Coordinator
Fort Walton Beach, Florida, 32548, United StatesAll locationsFort Walton Beach, Florida, 32548, United StatesNorthwest Florida Hybrid
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About the role
As a Customer Experience Coordinator, you will support customers through written communication, electronic support tickets, account inquiries, billing questions, troubleshooting needs, records requests, and other service-related issues. You will use approved systems, resources, and AI-supported efficiency tools to work accurately and efficiently while maintaining confidentiality, human judgment, and company standards. This position is ideal for someone who is curious, thorough, calm under pressure, and committed to helping customers feel heard, supported, and clearly informed.
What you'll bring
- This role requires strong written communication, sound judgment, patience, attention to detail, and the ability to help customers who may be frustrated, emotional, or unfamiliar with technology.
- Must be able to work Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour break, with flexibility to adjust hours when needed to support team or customer needs.
- High school diploma, G.E.D., trade/vocational certificate, or equivalent required.
- Prior customer service experience required, such as call center, retail, reception, administrative support, hospitality, or similar customer-facing work.
- Strong written communication skills with the ability to explain technical or process-based information to non-technical customers.
- Familiarity with mobile devices, apps, web apps, browser navigation, email, and basic digital troubleshooting.
- Comfortable learning and using multiple systems, internal tools, knowledge resources, and approved AI-supported efficiency tools.
- Strong attention to detail, accuracy, follow-through, and ownership.
- Ability to stay calm, professional, and productive during difficult customer interactions.
- Ability to communicate with empathy while maintaining boundaries, policies, and company standards.
- Strong problem-solving skills with the ability to review context, follow logic, identify gaps, and ask thoughtful questions.
- Curious, resourceful, and willing to seek understanding before making assumptions.