Jobs in Franklin, TN

About the role

The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations.

What you'll bring

• Bachelor’s Degree in Business, Sales/Marketing or other related field of study
• Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management.
• Equivalent combination of education and experience will be considered.
• Experience with CRM software (e.g. Salesforce.com )
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management.
• Demonstrates a consultative relationship style both internally and externally
• is a team player and has a positive-can-do attitude.
• Strong analysis and problem-solving skills.
• Must be able to manage conflicting priorities, while being extremely adaptable and flexible.
• Up to 30% travel required.

Locations