Senior Java IVR Application Developer
Texas City, TX, United States Remote
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About the role
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The Senior Java IVR Application Developer will work with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels. In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers.
What you'll bring
- 7+ years of software development experience
- Proficiency in Java EE and Spring Boot / Spring Core
- Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
- Hands-on experience with cloud platform engineering
- Experience working with SQL for application configuration and data-driven logic
- Strong troubleshooting and analytical skills
- Effective communication and presentation skills
- Ability to work independently in a fast-paced, global environment
- Hands-on experience developing IVR applications
- Understanding of IVR platforms and voice contact center systems
- Experience with speech standards (VoiceXML, SRGS, MRCP, CCXML)
- preferably AWS