Director, Outsourced Services (Req#1276)
Glen Allen, VAAll locationsGlen Allen, VAHerndon, VAFulton, MDKing of Prussia, PADurham, NC On-site
$130,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
As Director of Outsourced Services, you will be responsible for the strategy, governance, and performance of ePlus’s outsourced services partner network. You will oversee the full lifecycle of outsourced technical and service-based partnerships—from partner selection and contract negotiation to overseeing the onboarding process and ensuring compliance with ePlus policies and procedures. You will ensure that outsourced partners deliver high-quality technical work by tracking performance, identifying areas for improvement, and driving process enhancements and pricing optimization to increase partner performance and margin growth. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. Details of participation in these benefit plans will be provided if an offer of employment is extended.
What you'll bring
- Bachelor’s degree in IT, Business, or related field or equivalent experience
- 10+ years’ experience in technology operations or services management, with a proven track record of managing multi-million-dollar vendor ecosystems.
- Proven expertise in contract management, SLA design, and global delivery models
- Proficient in data-driven decision-making, using tools like NetSuite OpenAir, ServiceNow, Microsoft Power BI, or advanced Excel to track partner performance and financial impact.
- Strong ability to influence senior stakeholders and lead cross-functional, often global, teams.
- PMP certification is a plus