Jobs in Greensboro, NC

About the role

The Front Desk Lead is responsible for overseeing daily front desk operations, ensuring exceptional guest service, and supporting front desk team members. This role serves as a point of contact for guest concerns, assists with staff training, and helps maintain efficient and professional hotel operations.

What you'll bring

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• High school diploma or equivalent required
• 2+ years of hotel front desk or hospitality experience.
• Proficiency in hotel property management systems (PMS) and Microsoft Office.
• Strong customer service, communication, and problem-solving skills.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• associate's or bachelor's degree preferred.
• Previous supervisory or leadership experience preferred.

Benefits