Jobs in Greenville, SC

About the role

As a Call Center Representative in Collections, you’ll manage a portfolio of auto loan accounts, connect with customers to understand their situation, and work collaboratively to create win-win payment solutions. You’ll make up to 200 outbound calls per day, and on average will speak with 20 customers regarding their delinquent accounts while building positive relationships. This role is phone- and computer-based, requiring the employee to be seated for extended periods.

What you'll bring

• No Sundays
• One night per week (12PM-8PM)
• Every 4th rotating Friday (9AM-7PM)
• Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week
• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Proficient computer skills with internet and standard business tools (Microsoft Office)
• quick to learn new system.
• Ability to build cross-functional partnerships and maintain positive customer relationships.
• Active listening skills
• comfortable probing and asking targeted questions to gather information.

Benefits