Customer Care Assistant - Seasonal/Part-time
Greenwich, CT On-site
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About the role
Ernesta is looking for a Seasonal Customer Experience Associate to join our Customer Experience team during one of our busiest times of year. This is a temporary role ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in delivering exceptional service. As a Seasonal Customer Experience Associate, you'll serve as a trusted resource for our customers, helping them navigate questions about their orders, products, deliveries, and care. You'll work alongside our experienced Customer Experience team to ensure every interaction reflects Ernesta's commitment to thoughtful, personalized service. If you're energized by solving problems, communicating with empathy, and creating positive customer experiences, we'd love to hear from you. This is an in-person role, based out of our showroom located at 24 West Putnam Avenue in Greenwich, CT. As a Seasonal Customer Experience Associate, you'll play an important role in helping us deliver a seamless, elevated experience during one of our busiest seasons while working alongside a collaborative team that values empathy, curiosity, and craftsmanship.
What you'll bring
- 1–3 years of experience in customer service, hospitality, retail, or another customer-facing role.
- Exceptional written and verbal communication skills.
- Naturally empathetic with a passion for helping people and solving problems.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Comfortable learning new technology and working across multiple systems.
- Detail-oriented with sound judgment and a positive, team-first attitude.
- Availability to work a flexible schedule during the seasonal assignment, including occasional evenings or weekends in the showroom.
- Passion for home design, interiors, or creating exceptional customer experiences is a plus.
- Experience using customer support platforms such as Gladly, Shopify, or Salesforce.
- Experience supporting ecommerce or direct-to-consumer brands.
- Interest in interior design, home décor, or architecture.