Sales and Design Consultant (part-time)
Greenwich, CT On-site
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About the role
Ernesta is looking for an experienced part-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our showroom in Greenwich, CT. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint.
What you'll bring
- 2+ years of experience in a consumer-facing role.
- 2+ years of direct consumer sales and/or account management experience is required.
- Passionate about interior design and home décor.
- You stay up to date on home décor trends.
- Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
- Solutions oriented with sound judgment, business sense, and high integrity.
- Willingness to provide creative solutions and wear many hats.
- High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc.
- Great time management and organizational skills with high level of accountability
- Ability to establish and improve processes.
- Excited to establish and build feedback loops within the organization and across business units.
- Experience with design tools and spatial planning