Customer Service Team Lead - Bilingual
Gurnee, ILAll locationsGurnee, ILKenosha, WIPleasant Prairie, WIWaukegan, ILRacine, WI On-site
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About the role
Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities • Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction. • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching. • Handle escalated customer issues and provide weekly support for customer interactions. Minimum Requirements • High School diploma or equivalent required. Bachelor’s degree preferred. • 3+ years of customer service experience. • 2+ years of experience in a leadership / supervisory role preferred. • Effective communication skills. • Bilingual (English / Spanish) - Fluent in both verbal and written forms. Benefits • Complete health insurance coverage and 401(k) with 6% employer match that starts day one ! • Multiple bonus programs. • Paid holidays and generous paid time off. • Tuition Assistance Program that covers professional continuing education. Employee Perks • Café featuring affordable daily meal options from local restaurants. • On-site fitness center and beautifully maintained walking paths. • Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNMANC1) #ZR-ILCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
What you'll bring
- High School diploma or equivalent required.
- 3+ years of customer service experience.
- Effective communication skills.
- Bilingual (English / Spanish) - Fluent in both verbal and written forms.
- Bachelor’s degree preferred.
- 2+ years of experience in a leadership / supervisory role preferred.