Strategy & Operations Manager, Global Support
Helsinki, FinlandAll locationsHelsinki, FinlandBerlin, GermanyTallinn, Estonia On-site
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About the role
We’re looking for a Strategy & Operations Manager to join our Global Support team. In this role, you will redefine how we collect, analyze, and act on refunds and contact rate, working closely with regional and product teams to improve customer experience - ensuring their voices shape our decisions and initiatives. Strategy and Operations Managers are critical in standardizing and improving our operating models across our markets. To be successful in this role is to have an impact across multiple markets in a way that positively impacts our overall customer experience and helps us become more financially efficient as a business.
What you'll bring
- Experience in Strategy & Operations – 4+ years of experience in business development, strategy, or operations, with a track record of driving growth, optimizing processes, and leading cross-functional initiatives in a fast-paced environment.
- Data-driven & Analytical – Strong skills in analytics, research, and problem-solving.
- You use data to drive strategy, monitor performance, and uncover improvement opportunities.
- Project Management & Execution – Ability to lead projects, work cross-functionally, and manage multiple priorities.
- You thrive in structured problem-solving and have a bias for action.
- Excellent Communication – Strong storytelling and data-backed decision-making.
- You communicate insights and strategic visions clearly at all levels.
- Stakeholder Management – Experience working with regional teams, product managers, and leadership to drive alignment and impact.
- Experience in tech, support, or delivery is a plus, but not required
- Tooling – Proficiency in Looker, SQL, or similar business analytics tools to extract insights and drive action is a plus.