Patient Care Specialist II
8855 Immokalee Rd Naples, FL 34120All locations8855 Immokalee Rd Naples, FL 34120Immokalee Rd Naples, FLNaples, FL On-site
$41,600–$46,800 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
We are seeking an experienced Patient Care Specialist II to join our growing outpatient healthcare team in Naples, Florida. This is an excellent opportunity for a healthcare front office professional who thrives in a fast-paced environment and is passionate about delivering exceptional patient experiences. We are specifically looking for candidates with recent front office experience in a healthcare setting, preferably within Primary Care, Family Medicine, Internal Medicine, or Urgent Care. Local candidates residing in or near Naples, FL are strongly preferred. The Patient Care Specialist II coordinates front office operations, scheduling, patient communications, and documentation activities that support efficient care center operations. This role applies working knowledge of healthcare front office workflows to resolve routine patient access questions, manage appointment activity, maintain accurate patient information, and support communication between patients, providers, and care teams. The Patient Care Specialist II handles standard operational processes under moderate supervision and plays a critical role in ensuring a positive patient experience and smooth clinic operations. As a Patient Care Specialist II, you'll be an essential part of the patient journey, ensuring patients receive courteous, efficient service while supporting providers and clinical teams in delivering outstanding care.
What you'll bring
- Minimum 1 year of recent front office experience in a healthcare setting required.
- High School Diploma or GED required.
- Experience with EMR/EHR and medical scheduling systems.
- Knowledge of insurance verification, referrals, and patient registration processes.
- Strong customer service, communication, and organizational skills.
- Ability to multitask and work efficiently in a high-volume medical office.
- Experience in Primary Care, Family Medicine, Internal Medicine, or Urgent Care strongly preferred.
- Two or more years of healthcare front office experience.
- Experience working in outpatient physician practices.
- Familiarity with medical terminology and healthcare workflows.
- Local resident of Naples, FL or surrounding communities.