Jobs in Kalamazoo, MI

About the role

We’re always on the lookout for smart people who are committed to continuous improvement, customer service and quality. JOB TITLE: Coordinator, Materials (Customer Service) FLSA STATUS: Non Exempt REPORTS TO: Manager, Materials This position is primarily responsible for materials planning in a manufacturing setting. Duties may include any of the following: gathering, recording, and analysis of customer requirements and forecast information. Maintaining and improving customer contacts. Developing and coordinating production plans in compliance with Summit Polymers, Inc. manufacturing systems and customer shipping requirements. Creation and maintenance of bills of lading, and customer-required documentation based on customer daily release and forecast information.

What you'll bring

• Demonstrated ability to follow customer-dictated order fulfillment procedures.
• Develop daily shipping plans based on customer release and forecast information.
• Create customer required shipping documentation.
• Establish daily production plans in accordance with Summit Polymers, Inc. established manufacturing protocols.
• Perform inventory analysis and recommend inventory adjustments.
• Maintain contact with customers and ensure timely processing of orders, shipments and changes.
• Reporting customer issues to appropriate personnel and participate in resolving these issues.
• Communicate customer blanket orders, “spot buy “orders and any other changes to customers release requirements to the appropriate departments.
• Coordinate with Manufacturing, Quality and Engineering teams to ensure the customers daily release requirements are achieved.
• Coordinate all new program, new part, or program launch release activities to ensure requirements are achieved.
• Maintain target inventory levels in accordance with Summit Polymers, Inc. corporate goals.
• Analyze, review and determine appropriate patterns of production to ensure customers and plant expectations are achieved.