Business Analyst - Client Centric Team (Kalamazoo, MI)
Kalamazoo, MI, 49007 On-site
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About the role
Partners with leadership to model a culture of innovation, positive communication, and division efficiencies. Responsible for system/application administration and management with the business process requirements, as well as the implementation of strategic and tactical software related client service and wealth management. Will liaise with vendors, Business Information Services (BIS), and other business units for continual analysis of application usage with the focus on adding value to all business processes. Will also identify and articulate issues with current systems and processes and have a clear understanding of the impact of changes to the process. Leads discussions, project meetings and trainings with key stakeholders to ensure smooth transitions.
What you'll bring
- Positive
- Proactive
- Bachelor’s degree in finance, accounting, business administration, computer science, or related field of study and a minimum of 2 years of banking process improvements or equivalent education and experience required
- Possesses understanding of application programming, database and system design
- Advanced knowledge of Microsoft Excel required
- Exposure to or experience with coding language, including VBA and SQL
- Proven experience in process re-engineering
- Proven success in managing multiple tasks and deadlines
- Strong facilitation, project management and mentoring experience
- Proven experience learning business processes and industry specific requirements to apply systems and tools to build more efficient processes.
- Strong customer service skills
- Demonstrated ability to work with users on defining needs and addressing issues