Jobs in Kalispell, MT

About the role

The Technical Support Analyst I acts as a primary contact for technical support at Whitefish Credit Union (WCU) and perform initial triage of incoming requests. Follows developed procedural and support documentation to successfully resolve requests with a high level of customer service. Escalates tickets to other Technology Support staff members as necessary. Assists in maintaining desktop hardware equipment and documentation.

What you'll bring

• Strong problem-solving skills, an internal drive for success and the ability to work independently.
• Superior customer service skills with the ability to understand staff needs and translate complex technical jargon at the appropriate technical level with individual staff.
• Strong attention to detail with the ability to create professional documentation.
• Adaptable and comfortable working with evolving technologies and maintaining current knowledge through ongoing education.
• Willingness to travel to branch locations and be available on-call, including nights and weekends as needed.
• Desire to follow change management processes and produce detailed documentation.
• Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders.
• Courtesy and tact are essential.
• Ability and willingness to interact calmly and professionally with people from all backgrounds.
• Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness.
• Ability to follow oral and written instructions.
• Ability to work with others in an effective manner, listen well, share work-related information and be tolerant of others&rsquo

Benefits