Self Bill Pro Verified 41h ago
Client Service Manager
Clermont, Florida, United States Remote
$80,000–$90,000 a yearPay$80,000–$90,000
TypeFull-time
Work settingRemote
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
We are seeking a Client Service Manager (CSM) with employee benefits experience to be the primary point of contact and relationship owner for a dedicated portfolio of clients. This is an individual contributor role reporting to the Manager of Client Services, not a people-leadership position. This is a client-facing role: fielding inbound inquiries, running proactive touchpoints across the client lifecycle, and owning the overall health of each relationship. This is a remote position.
What you'll bring
- Bachelor's degree and 3+ years of experience in employee benefits account management, client success, or a client-facing relationship management role, or 7+ years of relevant experience.
- Customer-centric mindset with strong relationship-building and interpersonal skills.
- Comfortable initiating proactive outreach and scheduling calls rather than defaulting to email.
- Ability to manage a portfolio of complex client accounts, including hands-on billing issue resolution.
- Familiarity with 834 and LDEx EDI files.
- Strong analytical acumen
- comfort with data analysis and manipulation, particularly in Microsoft Excel.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite, project management tools, and CRM systems.
- Strong organizational skills and attention to detail
- able to work independently and collaboratively in a fast-paced startup environment.