Jobs in Lake County, OH

About the role

We are seeking a Level 1 Help Desk Technician to serve as the first point of contact for end users in a Microsoft 365 and Azure-centric environment. This role is responsible for responding to inbound support requests, resolving common desktop, application, and account issues, and escalating more complex problems to the Tier 2 team.

What you'll bring

• 1–2 years of help desk, customer service, or IT support experience
• Basic understanding of Windows 10/11 and Microsoft 365 applications
• Familiarity with common desktop hardware, printers, and peripherals
• Strong customer-service orientation with clear written and verbal communication skills
• Ability to follow documented procedures and escalate issues appropriately
• High school diploma or equivalent experience
• Industry certifications or coursework such as CompTIA A+, MS-900, or AZ-900, or active pursuit of these credentials
• Experience with ITSM or ticketing platforms such as ServiceNow, Atera, Freshservice, or similar tools
• Familiarity with Entra ID (Azure AD) and Active Directory fundamentals
• Experience supporting remote and hybrid users
• Prior IT internship, technical lab, or home-lab experience
• Friendly, patient, customer-focused attitude