Jobs in Lancaster, PA

About the role

Responsible for leading the operational support of our enterprise application portfolio and associated support teams. This role is critical in ensuring the stability, reliability, and performance of business-critical applications through effective incident, service, and problem management. In this role you will also contribute to project delivery and software deployment initiatives, working closely with cross-functional teams to support business objectives.

What you'll bring

• B.S. or equivalent experience in the field of Computer Science and/or Engineering
• Minimum 5+ years of experience in IT operations or application support, with minimum 2 years in a leadership role.
• Strong knowledge of ITIL processes (Incident, Problem, Change, and Service Management).
• Proven experience in analyzing support data and driving improvements based on metrics and trends.
• Working knowledge on ITSM (ServiceNow, BMC Helix) and ALM Tools (Azure DevOps)
• Experience with IT service methodologies such as Agile, Kanban
• Working experience with Cloud
• Experience with observability tools (Azure Monitor, Grafana)
• Experience in larger IT organizations (over 300  people)
• Laboratory domain experience would be an advantage
• Good knowledge in Database & SQL.
• Ability to create & mine data using SQL queries.

Benefits