Jobs in Lansing, MI

About the role

The IVR Test Lead will lead the System Integration test for a complex IVR & contact center and coordinate all other test efforts between eight vendors and State of Michigan groups to ensure complete testing of all technical and business functions. The IVR Test Lead will lead a team of 2 - 3 people in utilizing Testing Center of Excellence (TCoE) processes, frameworks, templates & tools to perform all tasks within the Software Testing Life Cycle, including analyzing requirements, creating test scenarios, conditions and scripts, creating and managing test data, performing test execution and managing defect management processes. The IVR Test Lead is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts for the project meet strenuous standards. Additionally, the IVR Test Lead will lead the implementation and utilization of web service test tools. Daily tasks for the IVR Test Lead may include:

What you'll bring

• Working Experience in a formal SDLC/STLC process and testing methodologies
• and adherence to good testing practices
• Expertise in planning, designing and execution of complex testing solutions including Functional, Technical, Web Service and End to End testing
• Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
• Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA’s
• Must have previous IVR and interface testing experience, including skills-based routing testing and automated web service testing.
• Bachelor's Degree in IT, or Business – required
• Excel and Rational
• QA Certification
• Excellent written and verbal communication skills