broccoli Verified 2d ago
Implementation Manager
Lehi, Utah, Utah, United States Remote
$85,000–$95,000 a yearPay$85,000–$95,000
TypeFull-time
Work settingRemote
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one. This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
What you'll bring
- Are a strong communicator who can make AI and technical concepts simple for non-technical users.
- Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
- Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.
- Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
- Have 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.