Jobs in Lexington, KY

About the role

We are seeking a highly organized, strategic, and collaborative Enablement Lead to support our growing Customer & Partner Support network. This role is responsible for building, optimizing, and delivering the tools, training, and communications that empower our frontline teams, partners, and internal stakeholders to deliver world-class service.

What you'll bring

• 1-3+ years in Enablement, Training, Instructional Design, Knowledge Management, or Customer Support Operations (or equivalent experience).
• Proven experience building scalable training programs and/or knowledge bases in a fast-paced environment.
• Strong writing and editing skills with the ability to simplify complex information into clear, actionable content.
• Demonstrated ability to design training materials (presentations, facilitator guides, e-learning, videos, assessments).
• Experience with learning management systems (LMS), knowledge management platforms, and documentation tools.
• Excellent communication and storytelling skills across diverse audiences and levels.
• Strong project management skills with the ability to juggle competing deadlines and manage cross-functional stakeholders.
• Analytical mindset with comfort using metrics to assess effectiveness and guide decision-making.
• High level of ownership, adaptability, and curiosity
• thrives in a dynamic environment with evolving priorities.
• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.