Post-Sales Solution Engineer
LisbonAll locationsLisbonLondonBerlinMadrid Hybrid
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About the role
We're looking for a Post Sales Solution Engineer to join our Customer Experience org at Pleo. This is a brand-new function, and you'll be the one shaping it: you'll be the technical expert our existing customers turn to for unlocking value from Pleo by untangling integrations, solving configuration challenges, and making sure the accounts you touch get the most out of the platform. If you're energised by deep, hands-on problem-solving with real customers, love the idea of building a function from scratch, and want your technical expertise to directly shape how our biggest accounts grow with us, this is the opportunity for you.
What you'll bring
- 3+ years of experience in a post-sales, technical account management, or solutions engineering role working with live, existing customers, not purely a deal-cycle/presales background.
- In-depth understanding of B2B SaaS products, APIs and integrations, including hands-on configuration and troubleshooting.
- Familiarity with accounting principles & financial workflows.
- Strong diagnostic instincts with the ability to get to the root cause of a technical problem quickly and turn it into a clear solution for the customer.
- Excellent prioritisation skills to manage a portfolio of accounts at different stages of risk simultaneously.
- A track record of cross-functional work with CS/Support and Product teams, and comfort operating without a fixed playbook in a function that's still being defined.