Customer Service Representative - Japanese and English (Interim)
Lisbon, Portugal Remote
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About the role
This position is for an Interim fixed-term 7-month contract (starting September 2026 ), with possible extension depending on performance and business needs. "As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.".
What you'll bring
- You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal.
- You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way.
- 1 to 4 years of direct experience in Customer Service or Content Moderation.
- Experience with Live Channels is highly valued.
- Professional speaking and writing skills in Japanese and English
- strong communication skills.
- Strong analytical and critical thinking skills.
- Ability to quickly switch between various customer channels, like phone and e-mail communications.
- Ability to positively interact with your team and other departments.
- Available to work 40 hours per week.
- You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
- You are flexible with working at least 2 weekends a month and on some public holidays.