Customer Service Representative
Machias, MAINE, United States On-site
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
Seeking a full-time Customer Service Representative to join our team in Machias, Maine. The position is located in a fast-paced, incoming contact center that services a branch of the United States Department of Defense (DOD) with their human resource (HR) needs. We are looking for a candidate with office, administrative, and database experience. The ideal candidate is a highly detail-oriented team player who will be one of the points of contact at the facility, greeting others in a polite, and well-spoken manner. Must be able to multi-task efficiently, experience with database operations, attention-to-detail, customer focused, detail-oriented and possesses excellent typing skills, The ability to be empathetic, yet confident and able to work independently, as well as within a team, and with management.
What you'll bring
- We are looking for a candidate with office, administrative, and database experience.
- Must be able to multi-task efficiently, experience with database operations, attention-to-detail, customer focused, detail-oriented and possesses excellent typing skills, The ability to be empathetic, yet confident and able to work independently, as well as within a team, and with management.
- Possess an active Secret clearance or ability to obtain one
- Basic computer knowledge/technological skills - adept in using search tools, browsers, e-mail features, file attachments, file transfers, etc.
- Excellent verbal, oral, and written communications skills.
- The ability to type fast, accurately, and create grammatically correct responses without any spelling or grammatical errors.
- Ability to comprehend, capture, and interpret basic customer information.
- Quality management of work – highly attentive to detail, look for means of improving, as well as promoting quality work.
- High level of motivation – A self-starter with the ability to make efficient use of time and resources.
- Computer literate with the ability to learn customer service software.
- Professional verbal and written communication skills and ability to type 40 wpm.