Process Improvement Specialist
Sliema, Sliema, Malta Hybrid
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About the role
We are looking for a Process Improvement Specialist to join our growing team in Malta. This headcount is part of our strategic expansion as we increase our focus on embedding cutting-edge AI and intelligent automation across our global workflows. Sitting at the immediate intersection of business operations and technical automation capability, your primary mission will be to identify operational bottlenecks, map out existing complex workflows, and redesign them to be completely automation-ready and AI-native before any software is built or bought. In this role, you will act as the crucial bridge between our business departments and technical automation specialists. You will get to work across all departments in the organization—collaborating directly with process owners, department heads, and your technical automation counterparts—to build strong business cases for change and design the workflows of the future. This is a highly autonomous position where you can truly leverage your creativity, change management skills, and ability to influence at all levels while seeing your ideas transform how our global business functions.
What you'll bring
- 5+ years of hands-on experience in process analysis, process improvement, or business transformation roles.
- Strong analytical skills with proven experience mapping, redesigning, and optimising complex end-to-end business workflows.
- A solid understanding of what RPA, AI, and automation technologies can achieve (no coding required
- you must know what tools are in the toolbox).
- Proven experience driving organizational change and tool adoption to ensure solutions move from pilot phases into everyday business-as-usual.
- Strong stakeholder management and communication skills with an ability to run workshops and comfortably influence at all levels.