Jobs in Malta

About the role

The Head of Enterprise Solutions provides strategic leadership and overall accountability for the Enterprise Solutions function. The role defines the long‑term vision, service portfolio, and operational direction of the department, ensuring strong alignment with organisational strategy, market needs, and customer expectations. The position is responsible for driving performance, governance, financial discipline, people leadership, and service transformation while acting as a key executive stakeholder for major clients and internal leadership teams.

What you'll bring

• Proven leadership experience managing enterprise infrastructure, cloud, and/or networking service delivery in an MSP or enterprise environment.
• Strong experience setting operational governance, KPIs/SLAs, service standards, and continuous improvement practices.
• Experience with financial management, budgeting, forecasting, and resource/capacity planning.
• Excellent stakeholder management skills, including executive-level customer engagement and escalation handling.
• Ability to lead multi-disciplinary teams and drive performance, development, and accountability.
• Availability to support critical escalations and major incidents outside of normal hours when required.
• Occasional customer visits and attendance at executive governance meetings.
• Perform duties in line with organisational exigencies as required.
• Relevant leadership or technical certifications (e.g., ITIL, Azure/AWS, networking/security leadership training).
• Experience driving ITSM transformation, automation programmes, or service tooling modernisation.
• Experience in regulated environments and supporting audits/compliance frameworks.