Support Specialist - Asset & Ticket Management
Mandan, ND Hybrid
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About the role
This position is in our Member Success Division and is responsible for providing troubleshooting and support for NISC’s Asset Management and Ticket Management applications. The role involves assisting Members through phone, email, and other electronic communication channels to address questions and resolve issues. To ensure successful resolution, this position may collaborate with both internal teams and external partners. Responsibilities include diagnosing problems, guiding Members through solutions, and providing training on Asset Management and Ticket Management processes. NISC’s Asset Management and Ticket Management applications empower Members to efficiently track network equipment and manage subscriber-reported issues, ensuring reliable operations and enhanced service delivery.
What you'll bring
- 1+ years of related experience preferred.
- Basic level knowledge of business-related software applications and services.
- Basic level knowledge of the Energy and/or Communications industries.
- Strong verbal and written communication skills.
- Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
- Basic level research and problem-solving skills with a strong attention to detail.
- Basic ability to troubleshoot.
- Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
- Basic level ability to demonstrate initiative & accountability.
- Basic level ability to multi-task and time manage.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
- Integrity – We are committed to doing the right thing – always.