Japanese Bilingual Support - Operation Senior Associate N1 speaker
Manila, Philippines On-site
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About the role
Who We Are: - Hytech is a leading management consulting firm specializing in digital transformation for businesses in the Fintech industry. - We operate in 172 countries with over 1,000 employees across more than 30 offices worldwide. - As a group company, we have a global network of brands, including Sunton Tech (Australia), Duotech (Singapore), International Connect Services, and Centerfield Business Solutions (Malaysia). Our Philippines Team: - We work in the financial technology sector, supporting trading and investment companies with their operational needs. - The organization is divided into two main divisions: operations and customer service. - The Philippines team is an expansion of our teams in Taiwan and Malaysia, enabling us to handle global accounts and provide 24/7 coverage. What We Do: - We operate at the intersection of business and technology, combining innovative thinking with deep industry knowledge. - Our services include end-to-end data-driven solutions for cloud services, cyber-security, IT consultancy, and other support services. - We provide management consulting, business and technological development, and bespoke solutions tailored to client needs and goals. The Role: - Process client requests and resolve issues via live chat and email using the CRM system, ensuring accuracy and attention to detail. - Escalate issues to appropriate specialists through Zendesk or Freshworks when necessary, and update clients on request status. - Verify documents submitted by clients on an hourly basis. - Prepare and interpret reports and documentation with acceptable detail and accuracy. - Attend company seminars and meet assessment targets to understand business functions and roles. - Achieve quarterly KPI targets set by the Customer Support Manager. - Perform other ad hoc tasks as assigned. Key Requirements: - Excellent command of Japanese, both spoken and written; JLPT N1 level or equivalent is preferred. - Strong ability to work under pressure and adapt to fast-paced, multitasking environments. - Quick-thinking with strong logical and analytical skills; able to identify issues and opportunities through data. - Fast learner with strong self-learning ability, capable of efficiently acquiring necessary knowledge and tools. - Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution. - Proactive, hardworking, with a positive attitude; willing to support others and collaborate well in a team. - Prior experience in customer support or operations within the finance or IT industry is a strong plus. - Willingness to work in rotating shifts, including early mornings, evenings, weekends, and public holidays, with compensatory time off as per company policy. What to Expect: - Career Growth: Join a pioneering account and collaborate with dynamic individuals to achieve a fulfilling career. - Competitive Salary: Earn a fair wage as a reward for a job well done. - Positive Working Environment: Work in a motivating and stunning workplace where employees are proud to report to. - Work-life Balance: We value employee wellness and ensure work brings joy and fulfillment. Company Perks: - Convenient and travel-friendly office location. - Non-taxable allowances for rice, medical, clothing, and laundry expenses. - Complimentary coffee and snacks in the workplace. - Employee referral program with incentives. - Opportunities for career development and internal growth. - Supportive and collaborative work environment. - Team-building activities, company events, and birthday celebrations. Why Join Us? At Hytech, we foster a true sense of teamwork, valuing collaboration, initiative, and a strong work ethic. If you seek a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you. Ready to take the next step? You can also refer someone by emailing jasmine.galicia@hytechc.com. We look forward to welcoming you aboard!
What you'll bring
- Excellent command of Japanese, both spoken and written
- Strong ability to work under pressure and adapt to fast-paced, multitasking environments.
- Quick-thinking with strong logical and analytical skills
- able to identify issues and opportunities through data.
- Fast learner with strong self-learning ability, capable of efficiently acquiring necessary knowledge and tools.
- Strong problem-solving and independent thinking skills
- detail-oriented, responsible, and reliable in execution.
- Proactive, hardworking, with a positive attitude
- willing to support others and collaborate well in a team.
- Willingness to work in rotating shifts, including early mornings, evenings, weekends, and public holidays, with compensatory time off as per company policy.
- Prior experience in customer support or operations within the finance or IT industry is a strong plus.
- JLPT N1 level or equivalent is preferred.