Jobs in Middletown, CT

About the role

This role is responsible for the overall health, governance, strategic planning, and long-term roadmap of ServiceNow, ensuring the platform effectively supports and advances service delivery across the University.

What you'll bring

• Bachelor’s degree and a minimum of five years of progressively responsible experience in IT service delivery, ITSM, or related field, including at least two years of supervisory or team lead experience; or an equivalent combination of education and experience.
• Demonstrated experience administering a ServiceNow platform in an enterprise environment, including configuration, governance, lifecycle management, and strategic planning.
• Experience leading or supporting ServiceNow roadmapping, platform evolution, or multi-module deployments.
• Experience working with or leading external ServiceNow developers, consultants, or vendor partners.
• Strong working knowledge of ITIL frameworks and their practical application
• ITIL Foundations certification required or must be obtained within one year of hire.
• Demonstrated understanding of Windows and macOS environments.
• Experience with Microsoft 365, Google Workspace, and common enterprise IT tools and platforms.
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions.
• Demonstrated ability to manage multiple operational priorities, respond effectively to changing needs, and maintain service quality in a dynamic support environment.
• Proven ability to supervise, develop, and motivate a team of IT professionals.
• Excellent communication, interpersonal, and stakeholder management skills with the ability to work effectively with diverse constituencies.

Benefits

Locations