Jobs in Milan, Italy

About the role

You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Mid-Market firms or corporates. Specifically, you will: Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work.

What you'll bring

• You care deeply about customer outcomes and you know that transformation has to be designed and led.
• You’re proactive, strategic and comfortable steering demanding, senior stakeholders through significant change.
• You take pride in being the reason customers adopt, grow and succeed.
• 3 - 6 years in management consulting, customer success, account management, or a related field
• A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders.
• Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.
• Strong program and project management skills
• you keep multi-workstream initiatives moving and your clients confident.
• Excellent communication skills — written, verbal, and interpersonal.
• You can lead boardroom conversations with legal leaders and roll up your sleeves with hands-on teams.
• High EQ: you know when to listen, when to advise and when to act.
• A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.