zline Verified 10h ago
Customer Experience Specialist-Milan
Milan, Tennessee, 38358, United States On-site
$35,000 a yearPay$35,000
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
As a Customer Experience Specialist, you will be the first voice our customers hear over the phone that represents ZLINE! This is not a typical call-center role. It is a technical role where you are able to problem-solve and build strong relationships at the same time!
What you'll bring
- A high school diploma or equivalent required
- Excellent verbal and written communication skills
- Ability to multitask by handling a variety of customer experience cases
- Ability to be on the phone, email, and communication platforms for about 8 hours/day
- Great organizational and follow-up skills
- Literacy with Mac OS computer systems
- Familiarity with the Google Suite (ie.
- Docs, Sheets, Calendar, Mail)
- Great retention of computer programs
- Patience and understanding of customer needs and the ability to de-escalate when necessary
- Dedicated to being a forever learner of Product Knowledge (We create new SKU's every day!)
- Familiarity with CRM platform a plus!
Benefits
401(k)Life InsurancePaid Time Off