Customer Service Representative (Banking Services)
Monterrey, NL On-site
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
SWBC is seeking a talented individual to provide customer service in a fast paced, inbound call center environment for Financial Institutions. They will assist with account inquiries, basic transactions (transferring funds, making loan payments, etc.), Online Banking assistance, Card Services, assist with debit card fraud alerts, gathering information for loan applications and any additional duties assigned by management. In this role, you will have the opportunity to interact with callers, provide excellent customer assistance and meet the client expectations by providing requested information and/or a solution to the callers inquiry.
What you'll bring
- High School Diploma or equivalency.
- Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment
- Strong written and verbal communication skills.
- Able to remain professional and courteous in all interactions with SWBC clients and staff.
- Able to effectively multi-task.
- Able to type 40 WPM accurately.
- Able to operate a 10-key calculator by touch.
- Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience preferred.