Jobs in Newport Beach, CA

About the role

The Group Concierge will help drive the post-purchase process for our group guests, developing strong rapport while handling the vital details of the group business. Along with coordinating the logistics for the event, the group concierge will drive upsell potential, increasing the average order value of each order they oversee. This position will report to the General Manager or the Senior Concierge Manager depending on port-specific needs.

What you'll bring

• The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
• Communicate effectively in oral and written form.
• Maintain a high level of organization & be detail-oriented.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions.
• Work with Microsoft Office applications (especially Word, Excel, PowerPoint).
• Must be able to work a flexible schedule, including nights and weekends to accommodate site inspections and guest needs.
• The RESPECT Service System embodies our mission, vision, values and operating principles.
• By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
• EEO / Disabled / Protected Veteran Employer.
• The company also participates in the E-Verify program in certain locations.