CDK Global Verified 11d ago
Client Technical Analyst - Entry Level
Norwood, OH, United States On-site
Salary not listedPaySalary not listed
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
Provides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development.
What you'll bring
- High School Diploma
- Proficient PC Skills, specifically in Windows and IOS environments
- Knowledge and familiarity with mobile devices (SMARTPHONES/IPADS)
- Ability to document track and monitor a problem/issue to a timely resolution
- Problem solving ability
- Strong negotiation skills
- strong verbal and written communication skills along with prioritization of duties
- Experience supporting a software product
- College / University degree
- Bilingual French or Spanish highly desired