Randstad Verified 3d ago
Help Desk Support Specialist I
Oak Ridge, TN, United States On-site
Salary not listedPaySalary not listed
TypeContract
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
This position requires the ability to obtain a DoD Secret security clearance, Security + and ITIL V3 Foundations certifications.
What you'll bring
- This position requires the ability to obtain a DoD Secret security clearance.
- High school education or equivalent and 2+ years of technical experience.
- REQUIRED SKILLS: Comprehensive knowledge in the use of personal computers.
- Proven ability in the use of all pertinent software applications.
- Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form
- compose correspondence and reports.
- Must demonstrate customer service, leadership and team skills.
- Experience in desktop and networking support, IT concepts and help desk software.
- Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software.
- Must be able to think logically and act decisively in critical situations.
- Ability to distinguish between different types of issue and select the correct source for solution.
- Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.