AI Solutions Specialist
Paducah, KY-Corporate Remote
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About the role
This is a business analysis and product operations role, not a data science or modeling role. You will not be building models. You will be the person who turns "we think AI could help with this" into a scoped, prioritized, execution-ready piece of work. CSI is standing up an internal AI capability that will work across the entire organization in a regulated financial services environment. We've deployed enterprise AI tooling org-wide, and the demand for AI-enabled workflows is growing. This role is key in closing the current gap. You'll sit at the front door of that demand — running intake, interviewing the people doing the work, documenting how their process actually functions, and shaping requests into specifications a build team can act on. You'll own the backlog that comes out of it, and you'll follow the work through to whether anyone actually used it.
What you'll bring
- 3–5 years in business analysis, product operations, process improvement, or transformation.
- Bachelor's degree in Business, Operations, Information Systems, or a related field, or equivalent experience.
- Experience with running requirements gathering with non-technical stakeholders, owned a backlog, and written documentation someone else could actually build from.
- Comfortable being the person who says "walk me through what you do on a Tuesday" and then turning that into a specification.
- Financial services, banking, or another regulated industry — you've worked inside compliance constraints rather than around them
- Hands-on user of AI tools (Claude, ChatGPT, Copilot) as a working habit, not a curiosity
- Experience in Jira, Confluence, or comparable work management tooling
- Exposure to governance or architecture review processes