Operations Associate
Palmetto, Florida Hybrid
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About the role
The Operations Associate role at Heritage is essential for ensuring efficient and effective service delivery to our customers. This position requires meticulous management of inventory processes, supervision of warehouse operations, and coordination of timely deliveries, all while maintaining adherence to corporate standards of excellence. By leveraging industry-specific knowledge, strong organizational skills, and a proactive service-oriented approach, the Operations Associate will enhance operational integrity, support team leadership, and contribute to fostering enduring customer relationships. The Operations Associate directly reports to the Branch Manager, collaborating to effectively lead the team with professionalism and urgency.
What you'll bring
- The Operations Associate in the Heritage is required to travel occasionally to regional branches and vendor locations to oversee operations and ensure compliance with company standards.
- Industry Experience: Demonstrated experience as a Supervisor or Assistant Manager within a warehouse setting
- Product Knowledge: Comprehensive understanding of pool/landscape products or proven ability to quickly acquire knowledge in similar industry products.
- Inventory Management: Significant experience in purchasing and inventory control, including executing weekly cycle counts, pricing, and managing damaged or outdated stock.
- Organizational Skills: Exceptional organizational abilities with attention to detail, maintaining minimal error rates in tasks.
- Technical Proficiency: Proficiency in Microsoft Office tools, including Excel, Word, and Outlook.
- Customer Service Excellence: Proven track record in service and sales excellence, including developing and maintaining lasting customer relationships.
- Communication Skills: Strong verbal and written communication skills, with the ability to effectively organize and follow up on tasks.
- Cultural Fit: Willingness to embrace and contribute to a culture focused on profitability and enjoyment, encapsulated in the “Make Money and Have Fun!” ethos.
- A high school diploma or equivalent is required.
- Familiarity with ERP systems is highly preferred.
- Advanced Industry Knowledge: Demonstrated familiarity with advanced pool and aquatics/landscape systems or related products