Member Experience Associate - $24.60/hr + Commissions!
Petaluma, CA On-site
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About the role
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. This is a full-time, onsite position @ AAA Petaluma. This Team Member will work 5 days a week including Saturdays.
What you'll bring
- must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
- Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
- High School Diploma/GED
- 2-4 years of work experience, with at least 1 year in a sales role.
- Sales experience is required.
- Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
- takes steps necessary to meet deliverables in on time
- Continues to move forward toward goal achievement
- Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Teamwork: Develop quality relationships with peers, leaders and internal partners.
- Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
- Bonding/fingerprinting and P&C licensing may be required depending on branch needs.