Smart Hands Support Engineer – Datacenter Operations (location: Holýšov)
Prague, Czech Republic On-site
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About the role
We are looking for an experienced Smart Hands Support Engineer with strong exposure to physical datacenter operations, hands-on infrastructure support, and transition coordination. The ideal candidate should have practical experience working across datacenter environments, server rooms, and remote site locations, and should be capable of supporting both day-to-day physical infrastructure activities and transition-related information gathering from incumbent teams across all sites and datacenters. This role requires someone who is comfortable in a field/onsite support model, has strong understanding of rack-and-stack activities, cabling, hardware handling, inventory validation, asset verification, and remote hands support, and can also assist in documenting existing site infrastructure, operational processes, dependencies, and handover details as part of a transition or takeover program. The place of work is our client site: Holýšov (near Pilsen)
What you'll bring
- Hands-on experience in physical datacenter / site support / Smart Hands operations
- Rack and stack operations
- Structured cabling and patching
- Server, network, and storage hardware handling
- Inventory and asset verification
- Onsite troubleshooting and remote hands support
- Experience working in datacenter environments, server rooms, and enterprise sites
- Ability to gather, validate, and document infrastructure details from incumbent teams
- Familiarity with hardware labeling, rack elevation documentation, and physical asset management
- Basic understanding of network devices, servers, storage systems, UPS/power layouts, and connectivity
- Knowledge of datacenter access, safety, security, and change procedures
- Good communication skills for coordinating with remote teams, vendors, and customer stakeholders