Product Manager - Merchant Experience
Pune, MH, India Remote
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
As Product Manager - Merchant Experience, you will own the discovery, definition, and delivery of Xplor's self-serve merchant portal: the place where merchants see their transactions and payouts, understand their fees, pull reports, and manage their account. It is the everyday face of Xplor's payments platform, and your job is to make it clear, trustworthy, and genuinely useful across global markets. This portal also acts as the internal platform our own teams use to support and configure those merchants. You will sit at the intersection of product craft, payments, and data - turning information owned by the billing, payout, and financials teams into an experience that answers a merchant's most important questions at a glance: have I been paid, what did it cost me, and is my account set up the way I need? You will partner closely with design and research, and with the upstream teams whose data you surface.
What you'll bring
- 3-4 years of product management experience, with at least 2 years building B2B SaaS, dashboard, portal, or self-serve products.
- Strong product craft: discovery, design partnership, and a track record of shipping intuitive self-serve experiences.
- Experience presenting complex or financial data clearly to non-technical users (for example transactions, payouts, or reporting).
- A track record of improving adoption, engagement, or support-deflection metrics.
- Comfort working with product analytics to understand behaviour and measure impact.
- Enough payments literacy to represent transactions, payouts, and fees accurately, or the ability to ramp on this quickly.
- Excellent written and verbal communication and strong partnership with design and research.
- Hands-on proficiency with AI productivity tools (Claude, ChatGPT, Cursor, or equivalent) with demonstrable examples of using AI to increase PM output and quality.
- Comfortable working in a globally distributed team across time zones from an India base.
- Experience with merchant, seller, or customer-facing financial dashboards.
- Familiarity with payments concepts: settlement, payouts, fees, and statements.
- Background in embedded payments, fintech, or vertical SaaS.