Jobs in Salem, NH

About the role

The Customer Quality Engineer is responsible for coordinating the timely investigation and resolution of AutoStore product and service non-conformances. Working as part of an AutoStore non-conformance investigation team, the Customer Quality Engineer will ensure that both the immediate and root causes of the non-conformance are understood, and that the corrective actions are effective in preventing a reoccurrence. Success in this role requires a practical and hands-on quality professional who can drive improvements in a fast-growing organization.

What you'll bring

• We are looking for someone who can apply quality principles with sound judgment, focus on solving real business problems, and continuously improve processes without creating unnecessary complexity.
• Degree in Engineering, Science, Computing, or a related technical discipline.
• Training or certification in Quality Management, Continuous Improvement, or related methodologies is advantageous.
• 4+ years of experience in quality engineering, manufacturing engineering, design engineering, or a similar technical role.
• Experience leading complex cross-functional investigations from problem identification through implementation of corrective actions.
• Demonstrated success improving products, processes, or customer outcomes in a manufacturing, industrial, automation, or technology environment.
• Practical experience applying Lean, TPS, Six Sigma, or comparable continuous-improvement methodologies.
• Experience working directly
• Strong analytical and structured problem-solving skills.
• Working knowledge of quality tools such as 8D, 5 Why, FMEA, risk assessment, Systematic Cause Analysis Technique (SCAT), and statistical analysis.
• Comfortable working with imperfect data and ambiguity while maintaining focus on outcomes.
• Able to establish practical solutions and progressively improve processes rather than pursue theoretical perfection.

Benefits