Scaled Customer Success Manager | Fully Remote US
Sandy, UT, United States Remote
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About the role
As a Scaled Customer Success Manager (CSM) you will be responsible for driving adoption, retention and growth across a large portfolio of customers through proactive, structured, one to many engagement rather than traditional 1:1 account management. This role owns a segment of 200+ customers, using automated workflows and campaigns, group enablement sessions and data informed interventions to ensure every customer receives the right guidance at the right time. Success is measured by the CSM’s ability to build and run scalable, repeatable programs that reach the portfolio efficiently, reserving 1:1 engagement only where it is most warranted.
What you'll bring
- 2+ years in Customer Success, Account Management, SaaS/Tech consulting, or project/change management.
- Proficiency with Salesforce and Microsoft Office Suite.
- Experience in leading client relationships in software as a service or technology environments
- Experience with sales, consulting, training, or leading new initiatives in a corporate environment
- Experience in project/change management
- Intermediate working knowledge of the Human Resources or Talent Acquisition Function a plus