Lead Client Support Specialist
Seneca, South Carolina, 29672, United States On-site
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About the role
The Lead Client Support Specialist (Lead CSS) provides on-site leadership, mentorship, and quality assurance for Client Support Specialists (CSS). This position ensures consistency in trauma-informed care, documentation accuracy, and adherence to Safe Harbor’s Shelter Operations and Client Support (SOCS) standards. The Lead CSS models professionalism, reinforces structure, and promotes accountability among staff while supporting a safe, clean, and healing-oriented environment for clients. This role balances direct service, supervision, and operations oversight — supporting daily shelter flow, peer mentorship, and team coordination to maintain high standards of care. Reports To: Director of Shelter Operations (DSO) Supervises: Client Support Specialists (CSS) Classification: Full-time, hourly, non-exempt, benefits eligible
What you'll bring
- High school diploma or GED required
- Demonstrated knowledge of trauma-informed care, communal living structure, and client-centered communication.
- Strong leadership, organization, and follow-through skills.
- Proficient in Microsoft Teams, Outlook, Word, Excel, and agency documentation systems.
- Ability to de-escalate conflicts and maintain calm in crisis situations.
- Valid driver’s license and reliable transportation required.
- Ability to lift and transport supplies, walk stairs, and engage in hands-on facility tasks.
- 1+ years of supervisory or residential shelter experience preferred.
- a combination of relevant college coursework and/or experience in human services, shelter operations, or a related field is preferred.