VTOC Technician
Springfield, Virginia, 22150, United States On-site
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About the role
Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change. As a VTOC Technician , you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems. Because at Intellectix, it's not what we do, it's why we do it. The Video Teleconferencing Operations Center (VTOC) Technician provides Tier I - Tier III support. The VTOC team monitors all VTC sessions, conferences, and VTC hardware, troubleshoot and resolve issues as they arise during video conference calls, escalating and collaborating with engineering teams from other contracts when as needed. The VTOC Technician leverages the ServiceNow ticketing system to maintain an efficient accountability of system problems and resolutions to assist in identifying trends and system improvements.
What you'll bring
- Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions.
- At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change.
- As a VTOC Technician, you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems.
- Because at Intellectix, it's not what we do, it's why we do it.
- The Video Teleconferencing Operations Center (VTOC) Technician provides Tier I - Tier III support.
- The VTOC team monitors all VTC sessions, conferences, and VTC hardware, troubleshoot and resolve issues as they arise during video conference calls, escalating and collaborating with engineering teams from other contracts when as needed.
- The VTOC Technician leverages the ServiceNow ticketing system to maintain an efficient accountability of system problems and resolutions to assist in identifying trends and system improvements.