Account Services Specialist
US FL St. PetersburgAll locationsUS FL St. PetersburgUS GA AtlantaUS MA BostonUS MO St. Louis (Corp)US NJ Morristown Hybrid
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About the role
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. The Account Services Specialist will be responsible for providing exceptional customer service and support to clients. This role involves addressing client inquiries, resolving issues, and ensuring a positive client experience. The Account Services Specialist will serve as the first point of contact for clients and will work closely with other team members to deliver high-quality service.
What you'll bring
- You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication.
- Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way.
- You are more than just your resume
- you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
- 1+ yrs customer service experience
- Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
- Excellent written and verbal communication skills.
- Strong problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.