Jobs in Strongsville, OH

About the role

The NOC Analyst 2 serves as the primary escalation point for Tier 1 events, managing and resolving complex incidents across multiple technologies (network, server, security, cloud). This role requires deep technical proficiency, strong incident management skills, and the ability to drive incidents to resolution while contributing to problem management activities.

What you'll bring

• Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
• Minimum of 3 years of progressive experience in a NOC or high-level technical support role (Tier 2 or above).
• Associate’s Degree in Information Technology, Computer Science, or a related field required (or equivalent work experience).
• Certifications (Required): Must possess at least one major networking certification (e.g., Cisco Certified Network Associate (CCNA), Juniper Networks Certified Associate (JNCIA), or Fortinet Certified Professional (FCP)).
• Scripting/Automation: Basic knowledge of scripting for task automation and data extraction is highly desirable.
• Bachelor's degree preferred.
• Certifications (Desired): ITIL v4 Foundation certification is highly desirable.