Jobs in Sydney, Australia

About the role

The Client Services Team Leader is responsible for delivering consistent, high‑quality client service outcomes by leading, coaching and developing a team of Client Services Officers. The role plays a critical part in ensuring service excellence across all client contact channels while acting as a subject‑matter expert across HUB24 products, processes and systems.

What you'll bring

• Experience & Skills
• 5+ years’ experience in financial services
• Proven experience leading, coaching or developing teams while balancing operational delivery and continuous improvement (2 years minimum).
• Strong understanding of domestic financial products, including investment platforms, superannuation, managed accounts and administration processes.
• Demonstrated ability to manage operational performance, service levels and quality frameworks.
• Excellent stakeholder management, communication (written and verbal) and problem‑solving skills.
• Ability to influence, negotiate and present clearly and persuasively to achieve positive outcomes.
• A client‑first mindset with a strong focus on service excellence and commercial outcomes.
• Calm, resilient and considered under pressure, with the agility to adapt in a fast‑moving environment.
• A positive, growth‑oriented mindset with a strong commitment to continuous improvement.
• ideally within platforms, client services or contact centre environments.

Benefits

Locations