Jobs in Sydney, Australia

About the role

This is a hands-on customer and technical support role where you'll be the first point of contact for customers requiring assistance with the platform. Working within a highly regarded support team, you'll assist users in resolving software issues, troubleshooting technical queries, collaborating with developers and ensuring customers receive a consistently high standard of service.

What you'll bring

• To be successful in this role, you'll bring a combination of customer service expertise, technical aptitude and a genuine desire to help customers succeed.
• Experience & Skills
• Previous experience in a Customer Support, Helpdesk or Technical Support position.
• Experience using Zendesk or similar ticketing/helpdesk platforms.
• Strong Excel skills, including data formatting and manipulation.
• Excellent written and verbal communication skills.
• Ability to investigate issues methodically and identify root causes.
• Strong organisational skills with the ability to manage competing priorities.
• Highly Regarded Experience
• Exposure to fleet management, transport, logistics, workshop, dealership, maintenance, or compliance environments.
• SaaS or software application support experience.
• Knowledge of APIs, webhooks, system integrations, or related technologies.